Terms of service

By using the Tessly Studio website or placing an order, you agree to these terms.

Products

Our items handmade in Kenya and may have slight variations in colour, pattern, or finish. These differences are part of the nature of handmade products.

Product photos are taken to show the items as accurately as possible, but colours may appear slightly different depending on your screen.

Orders

Please check your order details, size, colour and delivery information carefully before completing your purchase.

Most items are made or prepared to order. Processing times may vary depending on the product and order volume.

Pricing and Payment

All prices shown on the website are in the currency displayed at checkout. Payment must be completed before an order can be processed.

Shipping

Orders are shipped from Kenya using DHL Express, UPS or Fedex. Delivery times are estimates and may vary due to customs, courier delays or circumstances outside our control.

Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Contact

If you have any questions about an order or these terms, please contact us through the details provided on our website.

Tessly Studio reserves the right to update these terms when necessary.